Terms and Conditions

1. Our quotation

Quotations are based on the volume, access and services agreed at survey. They remain valid for 28 days unless stated otherwise on the document.

If the volume of goods or the access at either address differs materially from the survey, we will discuss any adjustment with you before work continues.

2. Booking and payment

A deposit confirms your date. The balance is payable before unloading begins unless separate account terms have been agreed in writing.

Storage charges are invoiced monthly in advance and continue until goods are released and the account is settled.

3. Work not included

Unless agreed in writing, our crews do not dismantle or install fitted appliances, disconnect gas or electrical fittings, take up fitted floor coverings or move items from a loft without safe access and lighting.

4. Goods we cannot move

We cannot carry prohibited or dangerous goods, including fuels, gas cylinders, paints, fireworks and aerosols in bulk. We also ask that jewellery, cash, deeds and similar valuables travel with you.

5. Our liability

We are liable for loss or damage caused by our negligence, subject to the cover level shown on your quotation and to any single item limit stated there.

Claims should be notified in writing within seven days of delivery so that we can inspect the item promptly.

6. Delays outside our control

Where a delay is caused by a party outside our control, such as a chain delay or a building access restriction, waiting time may be charged at the rate shown on your quotation.

7. Cancellation

Cancellations more than ten working days before the move are refunded in full less any materials already delivered. Charges apply on a sliding scale inside that period, as set out on your booking confirmation.

8. Complaints

If something goes wrong we want to hear about it quickly. Contact our office and we will acknowledge your complaint within two working days and give you a named point of contact.